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![]() Try Spotlight Cloud Pro today Store data longer, analyze it faster, and resolve issues quicker. TechTool is available now for stairlift users and trade partners to access at Currently available in English, a Dutch version is in the works for Handicare’s direct customers in the Netherlands. SQL server monitoring and diagnostics powered by the cloud. The appointment of David Harrison to oversee customer experience for end-users and partners has sparked significant steps towards improving customer satisfaction, including digitisation of services and internal training programmes for all customer-facing associates. The new online tool comes as part of Handicare’s strategic focus on levelling up customer experience. “Enabling our teams and partners to fix issues remotely will continue these efforts to keep the most vulnerable in our communities safe.” On top of the time-saving benefits of TechTool, fixing issues remotely will reduce face-to-face contact with end users, keeping them safe in the continuing Covid-19 pandemic.ĭavid Harrison added: “Handicare has been at the forefront in terms of customer safety throughout the pandemic, ensuring that our engineers were classed as key workers and received vaccines as soon as possible. “TechTool is a simple and effective way we can support their businesses, and help them to help their customers as efficiently and effectively as possible.” “We work closely with our trade partners to ensure that they have the tools and knowledge to deliver a world-class service to their customers. “It will also hugely benefit our trade partners, providing quick and straightforward fault fixes for their customer service teams to use, as well as presenting a huge cost saving on engineers’ time and resources to fix minor issues in person. “This new online service will not only help end-users, giving them 24/7 access to technical support and enabling them to fix faults quickly within their own homes. David Harrison, Global Customer Experience Director at Handicare He commented: “Handicare prides itself on putting stairlift users at the heart of everything we do. According to the manufacturer this was all thanks to the easy access to technical advice TechTool provides to fix common minor faults and user errors.ĭavid Harrison, Global Customer Experience Director at Handicare, welcomed the launch of the new service. In a three-month trial by Handicare’s customer service teams, access to TechTool increased fix over the phone rates by 36 per cent. ![]() Retailer Spotlight: How Thistle Help is expanding in East Ayrshire
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